Returns & Exchanges
We want you to love your Shark products, but if you are not completely satisfied, we offer a 60-day money-back guarantee on all purchases made directly through our official store. Return your item in its original packaging within the specified window for a full refund of the purchase price.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return.
Print Your Label
Once your request is authorized, download and print the prepaid shipping label provided via email to ensure your return is tracked and processed correctly.
Pack Your Device
Securely place the Shark vacuum or appliance and all included accessories into the original box, ensuring the unit is clean and free of debris.
Ship and Refund
Drop off your package at any authorized carrier location; once we receive and inspect your return, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing